Current vacancy

Key Account Manager

We are looking for a Key Account Manager to ensure a high level of customer service, build long-term client relationships, and manage and grow a portfolio of customers.

Conditions
Full time
Location
Office, Limassol
Date

Responsibilities

  • Manage and advise clients.
  • Maintain a high level of customer service and build long-term relationships.
  • Manage a client portfolio, including retention, regular communication, and handling client requests.
  • Identify additional customer needs and make soft upsell offers.
  • Coordinate the resolution of client issues with internal teams.
  • Maintain accurate client information in the CRM and keep documentation up to date.

Requirements

  • Experience as a Key Account Manager / Account Manager.
  • Experience working with CRM systems.Confident user of Excel / Google Sheets / Google Docs.
  • Strong communication and customer service skills.
  • Confident English, including spoken English. Russian native.
  • Experience in sales, telecom, CPaaS, customer support, or KAM.
  • Technical background is a plus.
  • Analytical mindset is a plus.

Soft Skills

  • Strong customer focus and communication skills.
  • Independence and a sense of ownership.
  • Stress resilience.
  • Positive and constructive attitude.
  • Willingness to deeply understand the product and customer context.

We offer

  • The opportunity to work in a professional team with strong expertise in domain management.
  • Structured onboarding and mentorship.
  • A clear grading system and transparent criteria for professional growth.
  • Office in Limassol.
  • Full-time employment.

Apply for the job

Send us your CV and we will contact you as soon as possible.