Current vacancy

Technical Account Manager

Due to our expansion, we are looking for a strong Technical Account Manager who will take ownership of key client support, administration, and communication processes.

Conditions
Full time
Required work experience
—
Location
Office, Limassol
Date

Responsibilities

  • Monitor and manage domain transfers, registration statuses, and purchases
  • Administer client accounts and resolve basic technical issues related to domains, hosting, and SSL certificates (adding domain records, adding additional services, reissuing invoices, checking email services)
  • Purchase and manage client SSL certificates
  • Check balances with registrars and hosting providers, initiate top-ups when balances are insufficient
  • Organize internal processes: create checklists, templates, and automate routine operations
  • Coordinate requests between clients, technical teams, and contractors (via Telegram, WhatsApp, Email, Slack, ticketing systems)
  • Prepare reports and maintain documentation up to date (Confluence)
  • Organize and conduct client calls in Russian and English
  • Gather requirements, prepare and approve briefs (site structure, functionality, timelines)
  • Hand off technical tasks to Project Manager
  • Monitor task statuses, track deadlines, and alert about risks reported by clients
  • Collect client feedback and adjust requirements together with PM/PO if client needs change
  • Handle documentation: final reports, acts, closing documents
  • Manage conflicts professionally and escalate complex issues to PM/PO
  • Maintain long-term loyal client relationships

Requirements

Требования

Обязательные:

  • 2+ years of experience as a Client Manager
  • Basic understanding of domains, DNS, SSL, hosting, and email services
  • Experience interacting with clients
  • Experience managing client communications via messengers and calls
  • Proficiency with tools: Google Workspace, Jira, Confluence, Slack
  • English proficiency at C1 level (calls and correspondence)
  • Fluent Russian.
  • Highly organized, detail-oriented, able to work in a multitasking environment
  • Time management skills
  • Willingness to work on-site in Cyprus

Nice to have:

  • Experience in the domain or hosting industry
  • Technical background (system administrator, technical support experience)
  • Knowledge of ICANN and domain registrars
  • Experience with APIs, CRM systems, and payment gateways (Stripe, PayPal, Unitpay)
  • Basic web knowledge: website development stages, understanding of CMS, differences between landing pages and multi-page projects
  • Experience with hosting systems (cPanel, Plesk, ISPmanager)

We offer

  • Work on a scalable product in a growing niche
  • Broad responsibilities and the ability to influence processes
  • Direct collaboration with PM and Tech Lead
  • Opportunities for career growth and professional development
  • Compensation discussed individually based on interview results

Apply for the job

Send us your CV and we will contact you as soon as possible.