Project in focus

A quick, intuitive website for
InTouch

We worked with InTouch, a modern contact center, to translate their service mindset into a digital format: fast access, minimal friction, and human-first communication. The new website makes information easy to find and support easy to reach.

We design interfaces, visuals, and flows that help products convert, retain, and scale

Goals

Turning speed into a
brand asset

InTouch came with a clear goal: build a digital experience that reflects their customer-first mindset — fast, efficient, and built around instant access to support. In an industry dominated by legacy platforms, they wanted to stand out with a modern experience that was easy to navigate and quick to act.

Customer-centered from the first click

Our research showed that most users on contact center websites are looking for quick answers, not long reads. We built the experience around three principles: short content, immediate access to contact options, and visual clarity. The design of every section removed friction and encouraged

Designing the brand’s identity

Logo

The logo blends sharp typography with a minimal circular mark that evokes connection and ongoing support. It feels modern and calm, matching how InTouch wants to be perceived.

Designing the brand’s identity

Color palette

The palette uses soft grays and sky blue to express calm focus, accessible tech, and fast-paced support. The accents support speed without being too loud, keeping the interface clean and trustworthy.

Website

Navigation that
respects time

The site is a scrollable one-pager that puts answers and actions up front. Key sections explain who InTouch is, what they offer, and how to connect without distractions or dead ends. Users see what matters first: who InTouch is, what they offer, and how to reach them. The layout supports clear actions and short decisions, whether booking a demo or starting a support chat. Navigation is minimal, responsive, and accessible from any device.

intouch.rs

Increase the conversion rate to 4%

5 days of development from 0

Success, by design

Turning the site into an engine

The new website gave Prime Connections a confident, modern platform to connect with new clients and partners.

01
Higher demo and support requests in the first weeks after launch
02
Shorter user sessions with better outcomes
03
Stronger positioning in conversations with partners and clients

The new site became a core part of how InTouch handles sales and support. It routes inquiries faster and guides users with less effort. Our CMS allowed InTouch to scale without bloating the stack or slowing the team.

The last word

In customer support, speed is most valuable when paired with clarity. This project brought both, and gave InTouch a site that delivers, not just responds.

Talk to us

Reach out for a free consultation